The freelance talent market is booming as companies increasingly seek out self-employed professionals with specialized skill sets, and more individuals are embracing the flexibility and independence that remote work offers.
So, it is no surprise that the global market for freelance platforms was approximately USD 4.8 billion in 2023 and is expected to reach USD 13.8 billion by 2030.
While there are many advantages for companies hiring freelancers, there are also a few hurdles to consider regarding freelancer management. You'll have to navigate time zones, cultural differences, and international labor laws.
Get it right, though, and you'll have a flexible, engaged network of talent that helps your company thrive.
Key takeaways:
- It's essential to clearly define the scope of work to avoid misaligned expectations.
- Technology — and mutual respect — can help you bridge communication gaps and cultural differences.
- Pay your freelancers fairly and on time to build long-term relationships.
Set Clear Expectations With a Contract
No matter where the freelancer is based, it's important to start with a detailed, written contract that includes:
Deliverables
Be clear about what you expect when outlining deliverables in contracts with freelancers. Whether it's content, design, coding, or another type of service, providing detailed and specific descriptions ensures everyone understands the scope of work from the outset.
Include key elements such as project requirements, quality standards, any tools or software that should be used, and project deadlines.
This clarity helps avoid misaligned expectations and reduces the likelihood of scope creep, where additional work beyond the original agreement sneaks into the project.
Timelines and Milestones
When working with global freelancers, it's essential to account for potential communication gaps arising due to differing schedules or availability.
Establishing clear timelines and setting deadlines at the start of a project ensures that expectations are aligned, potential bottlenecks minimized, and project momentum stays on track.
Equally important is using clear milestones to keep the project on track and ensure progress is measurable. Breaking the work into smaller, well-defined phases provides freelancers with a roadmap and allows for regular check-ins to review deliverables, provide constructive feedback, and address any issues early.
Payment Terms
Lay out clear payment terms in contracts to avoid any surprises down the line. If you're paying freelancers hourly, ensure you mutually agree on a maximum number of hours upfront. This sets a clear boundary and helps you stay within your budget.
If paying the contractor a flat fee or retainer, clearly outline what that price covers, such as specific deliverables or services. Ensure both parties understand that any additional work outside this scope must be discussed and agreed upon, including payment. This could involve renegotiating the contract or adding amendments if the scope of work expands.
Out-of-pocket Expenses
If necessary, you can establish a project-related expense budget with the freelancer — covering items like travel, software, or licensing fees — and provide an advance, with the understanding that they'll return any unused funds.
Alternatively, you can opt to reimburse them for out-of-pocket expenses either as they arise or by asking them to submit an itemized invoice after the project is complete. Whichever approach you choose, make sure it's in the contract.
Intellectual Property Rights
Including intellectual property (IP) rights in contracts is critical to protecting your business and avoiding disputes. That's why all of the contracts RemoFirst generates on behalf of our clients clearly state that all IP rights remain with the client.
Clearly outlining ownership and copyright of the work submitted ensures both parties understand who retains the rights and how the work can be used.
Freelancers typically fall into one of two categories: they can either retain ownership and grant your company limited rights — restricting usage to specific languages, countries, mediums, purposes, or timeframes — or transfer full ownership under a "Work for Hire" agreement, which assigns all rights to your company.
This distinction is crucial because it defines your ability to modify, distribute, or repurpose the work in the future. Without clearly stated IP terms, you risk unintentionally limiting your rights or facing legal challenges if the freelancer's expectations differ.
Additionally, because intellectual property laws vary by country, it's essential to research the regulations in the freelancer's location and yours. This ensures the terms of the contract align with local laws, providing clarity and legal protection for both parties.
Effective Communication Across Borders
Whether you're working with one freelancer or a team scattered across different continents, clear communication is one of the most essential elements of the relationship.
Collaborating with someone who operates on a different schedule and may come from a different cultural background requires acknowledgment and respect for these differences.
Establish Expected Response Times Upfront
Since you're potentially working at different times, setting expectations at the start on how quickly contractors should respond to emails, messages, or revisions helps set clear expectations and prevents misunderstandings.
For instance, you might agree on a 24-hour response window for routine inquiries or a shorter timeframe for urgent matters.
Be Aware of Cultural Nuances
Freelancers may have different communication styles based on where they live. For instance, research shows that in low-context cultures, like the U.K., people tend to spell things out, i.e., offer more details, to avoid confusion.
However, in high-context cultures like Japan, communication depends more on non-verbal cues and shared understanding — so they might assume you can read between the lines. Being mindful of these differences can help you avoid misunderstandings.
Remember, You're Not Their Only Client
When working with international freelancers, it's essential to keep in mind that you're probably one of many clients. Freelancers might juggle multiple projects simultaneously, meaning their time and attention are divided between different commitments.
Avoid last-minute requests or unrealistic deadlines that could disrupt their existing workload. Instead, plan ahead, communicate clearly, and respect their schedule.
At RemoFirst, we work with a diverse network of freelancers and find that setting clear expectations for deliverables and response times upfront is key to maintaining productive and collaborative relationships.
Tap Into Technology for Project Management
Managing remote teams of freelancers no longer has to mean juggling spreadsheets and endless email chains. Plenty of software options can help you organize workflows and track projects across borders.
For example, platforms like Slack, Microsoft Teams, or Zoom make it much easier to stay connected across different time zones and locations.
Cloud solutions like Google Drive, Dropbox, or OneDrive let everyone work from the same set of files, so you don't have to waste time searching email threads for attachments.
If you're working with multiple freelancers on different projects, try a project management tool like Trello, Asana, or Monday.com to assign tasks, update progress, and track deadlines in one place. If your freelancers bill by the hour, Toggl or Harvest can help with time tracking and viewing the project's progress.
Build Long-term Relationships with Freelancers
Many companies view freelancers as temporary solutions and fail to invest time in building genuine relationships with them. However, this mindset overlooks the significant benefits of nurturing long-term partnerships.
When freelancers feel valued and supported, they're more likely to be reliable, deliver exceptional work, and align themselves with your company's goals — making them an integral part of your success.
The two most important rules to follow to build ongoing relationships with freelancers are:
- Provide consistent work. Offering freelancers regular projects provides them with a stable source of income and shows that you trust and value their contributions. As a result, they're more likely to prioritize your projects and go above and beyond to deliver exceptional results.
- Pay fairly and competitively. While hiring international freelancers can sometimes reduce costs, it's important to offer rates that reflect the actual value of their skills and expertise. Paying a competitive rate demonstrates respect for their work and ensures you're setting the stage for a positive, long-lasting professional relationship rather than exploiting potential differences in the cost of living.
Building a reliable network of international contractors allows you to spend less time searching for new talent and more time focusing on growing your business and achieving strategic goals.
Pay Your Global Freelancers On Time
One of the benefits of being a full-time employee is always knowing when the next paycheck is coming. For freelancers, it can be a different story.
An article might get delayed in fact-checking. The client's timeline for launching a new website could get pushed out halfway through the developer's work. A design project may become mired in a cycle of endless client reviews. All these scenarios can result in freelancers waiting months to get paid — while rent and bills don't wait.
This is why it's essential to pay your freelancers on time. If they're working on a long project that spans months, set up pay schedules — whether weekly, bi-weekly, monthly, or milestone-based — to ensure freelancers get paid, especially if project delays are out of their hands.
You also need to ensure you're paying your freelancers accurately, which could include calculating currency conversions and factoring in fees tied to your payment method. It can get complicated quickly, especially if your company is not set up to handle payroll processing on a global scale.
The good news? RemoFirst can help. You can manage and pay contractors on our platform and save up to 33%. Plus, you can make payments in your home currency, and we'll handle the conversions.
Ensure Compliance with Local Tax and Labor Laws
Each country has its own regulations governing contractor classification, tax reporting, and payment requirements.
Ensuring compliance with labor and tax laws when working with international freelancers is critical to protecting your business from legal and financial risks.
Misclassifying an independent contractor or failing to meet local tax obligations can result in fines, penalties, and reputational damage.
Additionally, some countries have specific rules around intellectual property rights and termination agreements that must be addressed in contracts.
This can be a lot to tackle on your own. With RemoFirst, you can hire and onboard a freelancer in under a day — and let us worry about compliance with local labor laws.
Easily Hire, Pay, and Manage International Freelancers with RemoFirst
You can manage freelancers in 150+ countries on the RemoFirst platform for free. And if you want us to handle payroll, that's just as simple — we have plans starting at just $25 per contractor per month. This includes:
- Identity verification (at no extra cost)
- Personalized onboarding checklists to help you set up hires quickly and compliantly
- Access to our built-in contract generator to create agreements tailored to local laws and company policies
- Tax reports for all U.S. contractors
- Payment processing for all your freelancers in their local currencies — and consolidated into a single invoice
Schedule a demo to see how we simplify the process of building your team of international contractors.
